Welcome to Cole Store’s FAQ section! As fellow outdoor enthusiasts, we’ve compiled answers to the most common questions about our premium camping gear and services. Whether you’re preparing for a solo backpacking trip or a family camping adventure, we’re here to help you gear up with confidence.

About Cole Store

What kind of products does Cole Store specialize in?
We specialize in high-quality camping equipment designed for all weather conditions and group sizes. Our product range includes tents (from 2-3 person backpacking tents to 10+ person family tents), temperature-specific gear (rated from 24°F and below up to 50°F and above), camp furniture, lighting solutions, and various camping accessories.
Who is Cole Store’s typical customer?
Our customers are outdoor enthusiasts who value reliability and adventure-ready gear. This includes solo backpackers, families planning camping trips, and groups organizing outdoor events. We cater to everyone from spontaneous weekend campers to meticulous expedition planners.

Product Questions

How do I choose the right tent for my needs?
Consider these factors:
– Group size: Our tents are categorized by capacity (2-3 person, 4 person, etc.)
– Weather conditions: We offer temperature-specific recommendations (24°F and below, 25-39°F, etc.)
– Usage: Backpacking tents are lightweight, while cabin tents offer more space
Need help deciding? Email our gear experts at [email protected]
What makes your camping gear different from other retailers?
Our products are tested in real outdoor conditions, from frosty 24°F nights to balmy 50°F+ evenings. We focus on:
– Weather-specific performance
– Durable construction for outdoor use
– Thoughtful designs that enhance camping experiences
– Reliable quality that matches our delivery promise

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Shipping & Delivery

What are my shipping options?
We offer two reliable options:
1. Standard Shipping ($12.95 flat rate): Via DHL or FedEx (10-15 days after dispatch)
2. Free Shipping: Via EMS for orders over $50 (15-25 days after dispatch)
Note: Omaha residents (zip codes 681XX) enjoy free shipping with no minimum order.
How long does processing take before my order ships?
All orders typically process within 1-2 business days. For trips, we recommend ordering at least 3 weeks in advance to account for both processing and transit time.
Do you ship internationally?
Yes! We ship worldwide except to some Asian and remote regions. International customers should check their local customs regulations for outdoor equipment. Delivery times vary by destination.
Can I track my order?
Yes, all orders include tracking from dispatch to delivery. You’ll receive updates via email.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery if the gear doesn’t meet your needs. Items must be unused and in original packaging. Contact our customer service at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective product.
How long does it take to process a refund?
Once we receive your return, refunds are processed within 5-7 business days. The time for the refund to appear in your account depends on your payment provider.

Customer Support

How can I contact customer service?
Our gear experts are available via email at [email protected]. We typically respond within 24-48 hours.
What’s your physical address?
Cole Store Headquarters
1341 Poling Farm Road
Omaha, US 68114

Still have questions? Reach out to our friendly team at [email protected]. We’re fellow outdoor enthusiasts who genuinely care about getting you the right gear for your adventures.

Happy camping from the Cole Store team!