At Cole Store, we stand behind our camping gear as firmly as our tents stand against the elements. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you can shop with confidence for your next outdoor adventure.

Our Return Policy

We accept returns within 15 days of receiving your order. All returned items must be:

  • In original condition (unused, with tags attached)
  • In the original packaging (including all parts for tents and accessories)
  • Accompanied by proof of purchase

Non-Returnable Items

To ensure safety and hygiene, we cannot accept returns on:

  • BatteryGuard products (opened/used)
  • Beach Shades with signs of use or sun exposure
  • Any camping gear showing wear or damage from outdoor use

How to Initiate a Return or Exchange

Follow these simple steps to return your camping gear:

  1. Contact our team at [email protected] with your order number and details about the item you wish to return
  2. We’ll email you a Return Authorization Number and shipping instructions
  3. Pack the item securely in its original packaging
  4. Ship the package to our warehouse (return shipping costs are the customer’s responsibility)
  5. Once received and inspected, we’ll process your refund or exchange

Return Shipping Information

Return shipping methods:

  • Standard Return: Use any trackable shipping service (recommended for valuable items like tents and camp furniture)
  • International Returns: Customers outside the US are responsible for all return shipping costs and any applicable customs fees

For exchanges, we’ll ship the replacement item once your return is received. Expedited shipping options are available at additional cost.

Refund Process

Once your return is received and approved:

  • Refunds will be processed within 3-5 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except for defective/wrong items)
  • International refunds may take 7-10 business days to appear in your account

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Cole Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Item to return: [Product Name] Reason for return: [Please specify – wrong item, defective, etc.] I have reviewed the return policy and confirm the item is in its original condition with all packaging. Please send the Return Authorization Number and further instructions. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Defective Items

If your camping gear arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged item and packaging
  • We’ll arrange a replacement or refund and may cover return shipping costs

Our team of outdoor enthusiasts is here to help with any questions about returns. Email us at [email protected] or write to:

Cole Store Returns
1341 Poling Farm Road
Omaha, US 68114

We appreciate your trust in Cole Store for your camping adventures. Happy trails!