Term and Conditions

By accessing our website and making purchases, you agree to these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, except certain Asian countries and remote areas as specified. You must be at least 18 years old or have parental consent to make purchases.

1.2 Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Cole Store and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We offer a range of camping equipment including:

• Tents (from 2-person to 10+ person capacity)
• Temperature-specific sleeping gear (24°F and below to 50°F and up)
• Backpacking equipment
• Camp furniture and seating
• Battery-powered accessories
• Beach and canopy shelters

We make every effort to ensure product descriptions are accurate, but colors may vary slightly due to monitor settings.

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after your order is placed, we will notify you promptly and offer alternatives or a refund.

3. Ordering and Payment

3.1 Order Process

When you place an order, you will receive an order confirmation email. This constitutes our acceptance of your order. We process orders within 1-2 business days (excluding weekends and holidays).

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or supplier changes, though we will honor the price at the time of your order.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95 USD via DHL/FedEx): 10-15 business days after shipment
• Free Shipping (via EMS for orders over $50 USD): 15-25 business days after shipment

Delivery times are estimates and may vary based on destination.

4.2 International Orders

International customers are responsible for any customs fees, taxes, or import duties, which vary by country and are not included in your order total.

4.3 Delivery Issues

If your package appears damaged upon delivery, please refuse acceptance or note the damage with the carrier. Contact us within 48 hours of delivery with photos of any damage.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery. To be eligible:

• Items must be unused with original tags attached
• All original packaging and parts must be included
• Proof of purchase is required

5.2 Non-Returnable Items

For safety and hygiene, we cannot accept returns on:

• Opened or used BatteryGuard products
• Beach Shades with signs of use
• Any camping gear showing wear or outdoor damage

5.3 Return Process

To initiate a return:

1. Email [email protected] with your order number and return details
2. We’ll provide a Return Authorization Number and instructions
3. Ship items to: Cole Store Returns, 1341 Poling Farm Road, Omaha, US 68114

5.4 Refunds

Refunds are processed within 3-5 business days after we receive and approve your return. Original shipping costs are non-refundable except for defective/wrong items.

6. User Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login information.

6.2 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Make fraudulent purchases

7. Limitation of Liability

Cole Store shall not be liable for:

• Any indirect, incidental, or consequential damages arising from product use
• Delays in delivery beyond our reasonable control (e.g., natural disasters, carrier issues)
• Incorrect product use or failure to follow manufacturer instructions

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

8. Governing Law

These Terms shall be governed by the laws of the State of Nebraska, USA. Any disputes shall be resolved in the courts of Douglas County, Nebraska.

9. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Continued use of our website constitutes acceptance of the revised Terms.

10. Contact Us

For questions about these Terms or any other inquiries:

Email: [email protected]

Mail: Cole Store, 1341 Poling Farm Road, Omaha, US 68114

Thank you for choosing Cole Store for your outdoor adventures. We’re committed to providing quality gear and excellent service to help you make the most of your time in nature.

Happy trails!